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Complaints Process

Our goal at Ezi Finance is to provide a high level of service to our clients every time. We have a duty to exercise care, diligence and skill in providing our financial services. However, if for some reason you are not satisfied, we invite you to lodge a complaint
with us in the first instance. You can do this by:

Phoning: 0800 394 346


Formally in writing to:
The Managing Director
Ezi Finance
P O Box 7181

We undertake your concerns seriously and we will endeavour to resolve your complaint within 7 days through
our internal complaints process.

If we are unable to settle the matter fully within this time frame or you feel your concerns have not been addressed to your satisfaction, you should then contact Financial Services Complaints Ltd (FSCL) – A Financial Ombudsman Service. FSCL is our independent external ombudsman and dispute resolution service that has been approved by the Minister of Consumer Affairs under the Financial Service Providers (Registration and Dispute Resolution) Act 2008. FSCL’s service is free of charge to you.

Information on the process can be found at https://www.fscl.org.nz/complaints/how-make-complaint.

You can lodge a complaint by:

Online form: https://www.fscl.org.nz/complaints/complaint-form

Printable form: https://www.fscl.org.nz/sites/all/files/FSCL%20Complaint%20form%20%281%29.pdf

Freephone: 0800 347 257


In writing:
P O Box 54967
Wellington 6145

Ezi Finance Limited is Registered as a Financial Services Provider (FSP). You can confirm this at www.business.govt.nz/fsp,
search for a FSP and entering our number FSP16282.

You can view our Complaints Resolution Process HERE.